Returns are accepted for non customized options within the first 10 days of receipt of order. Buyer is responsible for the cost of return shipping. All customized orders are non-returnable/refundable.
Ridgeway Leatherworks prides itself on our products. We offer a lifetime warranty on all of our orders. Labor, parts, and return shipping are covered under this warranty. This warranty covers hardware and material failure not subject to normal wear and tear as leather itself is a natural product and will degrade without preventative maintenance.
Here at Ridgeway Leatherworks we value your privacy. Any information provided for account and order information will not be shared with any third party for any reason.
All of our orders are shipped via USPS/Fedex/UPS. All products and packages will be shipped in a timely fashion in conjunction with our estimated turnaround estimate at the time of order. In the event of a lost package, please contact us to discuss product replacement.